Online Purchase Policy

At House of Khan Collection, we are committed to providing a secure, transparent, and enjoyable shopping experience. Please read the following policies carefully before placing your order. By completing a purchase through our website, you acknowledge that you have read, understood, and agree to the terms outlined below.

All Sales Final

Due to the nature of our products and for hygiene and quality assurance reasons, all sales are final.

We do not accept returns, exchanges, or refunds unless an item arrives damaged or an incorrect item was shipped. We encourage every customer to review all product information carefully before completing their purchase.

Product Information

We take great care to provide accurate product descriptions, high-quality photographs, videos, and sizing information to help you make an informed purchasing decision.

Before placing your order, we recommend that you:

Carefully review the product description.
Examine all available product images and videos.
Review the size chart and garment measurements.
Contact us if you have any questions before purchasing.

Colour Variations

We make every effort to display our products as accurately as possible.

However, actual product colours may vary slightly due to factors including:

Computer monitor settings
Mobile device displays
Screen brightness and colour calibration
Lighting conditions during photography

These minor variations are normal and do not constitute a product defect.

Sizing Information

Many of our garments are handcrafted and imported from Pakistan. As a result, slight variations in measurements may occur between individual pieces.

Customers are responsible for reviewing the size chart provided for each product before placing an order.

If you require assistance selecting the appropriate size, please contact us prior to completing your purchase.

Order Accuracy

Please ensure that all information submitted during checkout is accurate, including:

Shipping address
Billing information
Email address
Contact information

House of Khan Collection is not responsible for delays, returned shipments, or additional shipping charges resulting from incorrect information provided by the customer.

Order Changes & Cancellations

Once an order has been placed, it begins processing quickly.

For this reason, orders generally cannot be cancelled, modified, or combined after they have been submitted.

If you notice an error immediately after placing your order, please contact us as soon as possible. While we cannot guarantee changes can be made, we will do our best to assist before your order has been shipped.

Shipping & Delivery

We currently ship throughout Canada and the United States.

Processing times are generally 2–3 business days, with delivery estimates provided at checkout based on your shipping destination and selected shipping method.

Please note that delivery estimates are provided by shipping carriers and are not guaranteed.

For complete shipping information, including processing times, delivery estimates, tracking, customs information, and shipping policies, please refer to our Shipping Policy.

Customs, Duties & Import Fees

Orders shipped outside of Canada may be subject to import duties, customs fees, brokerage charges, taxes, or other government-imposed fees required by the destination country.

These charges are not included in your purchase price or shipping charges and are the sole responsibility of the customer.

House of Khan Collection has no control over these charges and cannot estimate or guarantee their amount.

Lost, Delayed or Returned Shipments

Once your order has been transferred to the shipping carrier, delivery is the responsibility of the carrier.

If your shipment experiences an unusual delay or appears to be lost, please contact us and we will gladly assist with opening an investigation.

Orders returned due to:

Incorrect shipping addresses
Failure to claim a shipment
Refused delivery

may be subject to additional shipping charges before being reshipped.

Customer Support

Our goal is to provide exceptional customer service.

If you have questions regarding a product before purchasing or require assistance with an existing order, please contact us:

Email: houseofkhanyeg@gmail.com

We are happy to assist you.

Privacy Policy

Your privacy is important to us.

Information We Collect

When you browse or purchase from House of Khan Collection, we may collect:

Name
Email address
Shipping and billing address
Telephone number (if provided)
Payment information (processed securely through our payment providers)
IP address
Browser and device information
Website usage information through cookies and similar technologies

How We Use Your Information

Your information is used to:

Process and fulfill your orders
Provide shipping and tracking updates
Respond to customer service inquiries
Improve our website and shopping experience
Detect fraudulent transactions
Send promotional emails (only if you have subscribed)

You may unsubscribe from marketing communications at any time.

Data Security

We employ industry-standard security measures to help protect your personal information.

Although we take reasonable precautions to safeguard your data, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Third-Party Services

To operate our business, we may share necessary information with trusted third-party providers, including:

Payment processors
Shipping carriers
Website hosting providers
Analytics services
Marketing platforms

These providers only receive information required to perform their services on our behalf.

Your Privacy Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your personal information (where legally permitted)
Withdraw consent for marketing communications
Request additional information regarding how your data is processed

To exercise these rights, please contact us using the email address below.

Contact Us

If you have questions regarding this Purchase Policy, Shipping Policy, or Privacy Policy, please contact us:

House of Khan Collection