Online Purchase Policy

At The House of Khan Collection, we strive to provide you with the best online shopping experience. Please review our purchase policies carefully to ensure a smooth transaction.

No Returns and Exchanges

Due to the nature of our products, we do not offer returns or exchanges. We encourage you to make thoughtful and informed decisions when purchasing our items.

Review Product Descriptions and Media

We take great care in providing detailed product descriptions, along with high-quality pictures and videos, to give you a comprehensive understanding of each item. Before making a purchase, please:

  • Carefully read the product descriptions, including material, size, and care instructions.
  • Examine all provided pictures and videos to get a clear view of the product.

Color Variance Disclaimer

Please note that while we strive to display our products as accurately as possible, there may be slight color variations between the actual product and how it appears on your screen. This can be due to:

  • Differences in screen resolution and settings.
  • Lighting conditions during photography.

By purchasing from The House of Khan Collection, you acknowledge and accept these potential differences.

Size Variances

Our garments are crafted with care, but please note that there may be slight variances in sizes due to the handcrafted nature of some items and differences in fabric. It is essential to check the size chart for each product before making a purchase to ensure the best fit. Please refer to measurements found on our Size Chart page.

Customer Support

If you have any questions or need further clarification on any product before making a purchase, our customer support team is here to help. Please contact us at houseofkhanyeg@gmail.com for assistance.

Order Cancellations

Once an order is placed, it cannot be canceled or modified. Please ensure all details are correct before completing your purchase.

Shipping and Delivery

We aim to process and ship your order as quickly as possible. Estimated delivery times will be provided at checkout. For more information, please visit our [Shipping Information page/link coming soon...].

Privacy Policy

By using our website, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We collect the following types of information:

  1. Personal Information:
    • When you create an account or make a purchase, we collect your name, email address, shipping address, and payment details.
    • We may also collect information related to your browsing activity, IP address, and device type.
  2. Cookies and Tracking Technologies:
    • We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content.
    • You can adjust your browser settings to manage cookies or opt out of tracking.

How We Use Your Information

We use your data for the following purposes:

  1. Order Processing:
    • To process and fulfill your orders.
    • To communicate order updates and shipping information.
  2. Improving User Experience:
    • To personalize your experience on our website.
    • To analyze website performance and optimize content.
  3. Marketing and Communication:
    • To send promotional emails (you can opt out at any time).
    • To provide customer support and respond to inquiries.

Data Security

We take data security seriously:

  • We use secure servers and encryption to protect your information.
  • We restrict access to authorized personnel only.
  • However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

Third Parties

We may share your data with trusted third-party service providers, such as payment processors and shipping companies. These parties are bound by confidentiality agreements and use your data only for the purposes specified.

Your Rights

You have the right to:

  • Access, modify, or delete your personal information.
  • Opt out of marketing communications.
  • Request information about the data we hold about you.

Contact Us

If you have any questions or concerns about our Privacy Policy, please see our Contact page for ways to contact us.

Thank You for Choosing Us

We appreciate your understanding and support of our policies. Your satisfaction is our priority, and we are committed to delivering high-quality products that you'll love.